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- Develop and implement IT strategies to support business efficiency, growth, and resilience.
- Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security.
- Manage daily IT operations including user support, service desk, incidents, change control, and asset management.
- Ensure IT services meet defined SLAs and deliver high user satisfaction.
- Establish and maintain governance and compliance controls, including data protection (GDPR, UKDPA), cybersecurity, and business continuity.
- Identify and implement value-adding technology solutions and cost-saving initiatives.
- Lead and mentor the internal IT team, fostering a collaborative, high-performing environment.
- Manage third-party vendors and service providers, ensuring value for money and quality service.
- Advise senior leadership on IT risks, compliance issues, and innovation opportunities.
- Lead software development and systems integration strategies.
- Coordinate closely with group IT functions to ensure system alignment and integration.
- Set and manage the annual IT budget.
- Collaborate across departments to understand and deliver on IT needs.
- Serve as the lead for GDPR compliance activities within the business.
- Provide direct support to users, ensuring prompt and professional issue resolution.
- Strong background in IT service management (preferably ITIL-based)
- Deep understanding of governance, risk, and compliance frameworks
- Demonstrated success in delivering efficient, secure IT operations
- Expertise in data protection, cybersecurity, and risk mitigation
- Ability to align IT with business goals and improve operational performance
- Strong leadership and people management skills
- Excellent stakeholder communication and collaboration abilities
- Experience managing vendors and negotiating technology contracts
- Continuous improvement mindset with a focus on service quality and user experience
ACS are recruiting for a Head of IT. If you feel that you have the skills and experience required in this advertisement to be a Head of IT submit your CV including an outline of your experience as a Head of IT. It is always a good idea to include a covering letter outlining your experience as a Head of IT with your application as this will enhance your chances of selection and improve your prospects of landing the Head of IT role you desire.
