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Senior Field Engineer - Server and Storage experience
Covering Scotland and North England
Full-time
Permanent
Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join them due to growth.
Role and responsibilities:
- Triaging and resolving customers' Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as 'cover' engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience in: Server, Storage & Network devices.
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
