Operations Support Administrator

Job title - Operations Support Administrator

Salary - 26 500 per annum (depending on experience)

Location: Stirling, Scotland

Hours: Monday to Thursday 8 AM- 5 PM (early finish on Friday)

We're recruiting a proactive and detail-oriented Operations Support Administrator to assist our client in the construction industry, located just outside Stirling city centre. This is a dynamic, customer-facing role ideal for someone who thrives in a fast-paced environment and enjoys working with both people and systems.

What You'll Be Doing:

• Acting as the first point of contact for customer enquiries via telephone, delivering excellent service with a professional and friendly approach.
• Navigating and updating a Microsoft-integrated CRM platform, to manage client and project data.
• Reviewing technical reports from the Surveying team, ensuring accuracy in spelling, grammar, and formatting before they're sent to clients.
• Entering and maintaining data across various internal databases with precision and consistency.
• Supporting document creation and editing using Microsoft Word.
• Using Excel daily to input data into pre-formatted sheets and apply filters to reports generated by the CRM.
• Creating basic presentations using PowerPoint when needed.

What You'll Bring:

• Excellent written communication and proofreading skills.
• A confident and courteous telephone manner.
• Previous experience working with CRM systems and data entry.
• Solid working knowledge of Microsoft Office, especially Excel and Word.
• Ability to manage multiple tasks and maintain accuracy under pressure.

The role will ideally suit someone who self-motivated, committed to delivering a high standard of work and preferably has previous experience of working within a similar role. Previous experience within a customer service or administration would be beneficial .

How to Apply:

If you have the experience and qualities we're looking for, we'd love to hear from you. Please submit your CV to apply.

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