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JA1409 – Accounts Executive Location – Stockport, ManchesterType: 12 Month Fixed Term Contract - 40 hours per week.Salary – From £12.30/hour DOEOverview:We are currently recruiting for an Accounts Executive to join our client's busy car business. The successful candidate will spend their first 2 days in the business, attending our client’s fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about their business before you start your new role.Job Purpose: To drive the standard in customer care and build effective and profitable customers with new and existing customers. You’ll be responsible for processing vehicle orders throughout the Company Business Centre and you’ll support all members of the team in achieving their business objectives. You’ll demonstrate the Company’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.Key Responsibilities:
- Give customers a positive impression of yourself and the Company, creating a positive customer experience.
- Anticipate and identify customer needs and do everything to meet and exceed them by building relationships and taking responsibility for resolving customer problems.
- Work with customers to the highest ethical and professional standards to build long –term profitable relationships.
- Deal honestly and openly with customers, identifying and addressing customer concerns, providing effective solutions.
- Take a proactive approach to identifying and addressing customer concerns, providing effective solutions.
- Demonstrate exceptional product knowledge and communicate this appropriately
- Work within a well-defined procedure, but also look for opportunities to change and innovate for the benefits of the business and its customers.
Skills & Experience:Essential
- Use Microsoft Office, e.g. Excel, Word, Outlook.
- Excellent listening and problem-solving skills.
- Experience in working in a fast-paced environment.
- Evidence of ‘Right to Work in the UK’
- Full driving license held for a minimum of 6
- months with fewer points than 9 penalty points.
Desirable
- Experience working in a diverse customer based.
- Evidence of relevant previous experience.
Benefits:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Requirements:
- Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
- We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.
- Our client’s Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
- To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
- Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
- Our client is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
