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- Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades.
- Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle.
- Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment.
- Evaluate and assess initial enquiries, collaborating with internal teams.
- Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies.
- Present bids to customers positively and enthusiastically, ensuring alignment with business objectives.
- Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers.
- Identify and manage spare parts requirements and sub-contract supply for project activities.
- Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements.
- Identify opportunities for emergent works and support growth strategies.
- Work closely with customers to understand their needs and propose cost-effective solutions
- Maintain accurate records and manage orders on internal systems, SAP and Job Register.
- Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service.
- Support the upkeep of systems for order intake and revenue forecasting
- Oversee cost management of orders to achieve agreed margins.
- Ensure final costings and accurate invoicing in collaboration with the Finance Department.
- Identify and address risks/issues early in the contract lifecycle.
- Maintain and update risk/issue registers with mitigation strategies
- Demonstrated experience in order/contract management for field and customer service contracts.
- Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or other related engineering industries.
- Commercial awareness, including preparation of orders, contract terms, and invoicing.
- Proficiency in engineering management systems such as SAP.
- Microsoft Office suite.
- Strong understanding of technical, commercial, and financial aspects of field service businesses
- Clean UK Driving License
- UK Passport
- Willing to travel within the UK and overseas to visit customer sites
- Experience in aftermarket services and sales.
- Proficient in MS projects or other similar tools
- HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience.
- Project management certifications (e.g., PRINCE2 or APMP) are desirable
- Up to £50,000 DOE
- 28 days holiday plus bank holidays
- Hyrbrid working with flexi time
- Birthday off
- Enhanced Pension scheme
- Additional benefits
