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Job Title: Customer Service Executive
Location: Bramhall (Stockport)
Hours: 8.30am-5pm // 9.30am-6pm - Monday-Friday
Salary - £25,000 + Bonus incentives
About the Company:
Our client is a dynamic company who due to growth and internal promotions is looking to recruit for in their Customer Service team.
The company is fantastic and support their employees with training and development for progression opportunities in the future. They have modern offices and offer lots of incentives for company social events and away days.
If you believe you are customer centric with a passion for helping people apply now!
Job Description:
As a Customer Service Executive, you will be the first point of contact for our client's customers, providing exceptional service and support. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with other departments to ensure a seamless customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently, ensuring a positive outcome.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Provide feedback and suggestions to improve customer service processes.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using Microsoft Office Suite.
- A friendly and approachable attitude
Benefits:
- Competitive salary and benefits package.
- Employee owned
- Modern office environment with easy access to public transport.
- Opportunities for professional development and career growth.
- Regular company events and socials
