Customer Service Advisor - French SpeakingDo you speak fluent French and pride yourself on delivering outstanding customer service?We’re looking for a proactive and detail-oriented French-speaking Customer Service Advisor to join a dynamic, fast-paced international environment. You’ll play a key role in supporting customers across a variety of touchpoints, ensuring they receive the highest standard of service.Role Overview:As a French Speaking Customer Services Advisor, you will be the first point of contact for customer complaints and inquiries that come in via email, providing support and resolution in a timely and professional manner. Your attention to detail and ability to multitask will be key in managing customer concerns and ensuring a positive experience. This fast-paced environment requires someone who is calm under pressure, diligent, and able to follow processes effectively.Key Responsibilities:

Customer Complaints Management: Act as the first point of contact for customer complaints and escalations, ensuring issues are addressed promptly and professionally.
Tracking & Updates: Provide accurate tracking information to customers and internal managers, keeping them informed on the status of their orders.
Complaint Investigation: Monitor, report, and investigate customer complaints, including damaged products, delivery issues, and installation concerns, working to resolve them effectively.
Team Collaboration: Work closely with various departments (Warehouse, Account Management, Product Team) to ensure smooth resolution of customer issues.
Customer Enquiries: Handle customer inquiries over the phone and by email, answering questions and providing comprehensive product/service information.
Customer Relationship Building: Foster strong relationships with customers, assisting them in making purchasing decisions and ensuring they are satisfied with their experience.
Customer Experience: Identify opportunities to improve the customer experience and turn dissatisfied customers into happy, loyal ones.
Multitasking: Effectively manage and prioritize a diverse range of customer inquiries and complaints, maintaining high standards of service.

What We’re Looking For:

Fluency in French and English (both written and spoken)
A calm, methodical approach with excellent attention to detail
Strong communication and interpersonal skills
Great multitasking and time management abilities
High level of IT literacy – Outlook, Excel, Word, and PowerPoint
Ability to stay organised, follow processes, and work well in a team
Experience handling customer enquiries via phone and email
Previous experience dealing with internal and external stakeholders.

Why Join Us?You’ll become part of a collaborative team within an international business where no two days are the same. We invest in our people and value your development and wellbeing. If you’re passionate about delivering excellent service and love solving problems, we’d love to hear from you.

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