Patient Advisor

Elevate your career in the healthcare sector by joining a compassionate team as a Patient Advisor. As a Patient Advisor, you will be responsible for supporting patients through their treatment journey from their initial consultation through to their treatment outcome. The team provides a continuous, quality service to all patients by managing the patient flow efficiently, delivering excellent patient service and positive management of the entire patient journey.

The position offers a 25,000 starting salary, comprehensive training, a 33-day holiday package, buy/sell holiday scheme with a private healthcare scheme and enhanced maternity leave. The role is based in the Stockport area and is offering an immeidate start for the right candidate.

What will you be doing as a Patient Advisor?

You will be managing high volumes of incoming enquiries via multiple communication channels. Ensure phone calls and emails are answered promptly, professionally, and courteously. Provide accurate information to patients regarding clinic services, procedures, and general queries (via multiple channels), and display empathy and sensitivity in addressing patient concerns or emotional needs.

Have the ability and confidence to prepare and deliver a detailed description of the patient journey. Support patients in all aspects of pre and post treatment, liaising with clinical teams for advice where required. Maintain a professional and caring demeanor, ensuring patients feel comfortable and supported throughout their treatment journey.

Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations and GDPR, ensuring confidentiality is always maintained.

Manage and support the patient journey throughout each cycle of treatment using our patient record management system. All necessary actions should be completed in a timely manner.

Work closely with all departments to ensure a smooth patient journey, collaborating effectively with all team members. Attend team meetings to positively contribute to the continuous improvement of the team.

Organise prescriptions, filing, photocopying, and prepare patient notes. Maintain general administration functions and ensure they are carried out to the highest standard.

Adhere to HFEA guidelines and keep up to date with current procedures and policies whilst always maintaining patient confidentiality.

We would LOVE to hear from you if you have the following skills and experience:

Experience in a similar environment/customer/patient facing role is desirable.
We are looking for someone who is exceptionally empathetic with a passion for a good patient service.
Present in a calm and professional manner at all times.
Knowledge of IVF is desirable.
Maths and English GCSE.
Be flexible and adaptable to meet the changing needs of the business.
Previous experience of patient case management is desirable.
Excellent communication skills.
Great at rapport building.
Tenacity and resilient.

What will you get in return for your work as a Patient Advisor?

25,000 per annum.
Comprehensive training.
Buy/sell holiday scheme.
Enhanced maternity leave.
Private healthcare.
Pension scheme.
33 Days annual leave (inc. 8 public holidays).
37.5hrs per week working on a rota (7am-3pm, 7.30am-3.30pm, 8am-4pm, 9am-5pm,10am-6pm - so anytime between 7am-6pm) predominantly Monday - Friday but occasional weekend work to cover our weekend receptionist holidays and clinic open days.

If this sounds like a role you will LOVE, please send your CV to us today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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