Technical Service Coordinator

Technical Service Coordinator

Stockport
£25,000 – £35,000 (dependent on experience)

Are you a technically minded coordinator who enjoys working closely with engineers, solving problems, and building strong customer relationships?

This is an opportunity for a Technical Service Coordinator to join a growing, engineering-led business delivering full turnkey projects for blue-chip customers with exceptionally high standards. With new projects recently secured and further growth planned, the service function is expanding and looking for a Technical Service Coordinator to play a key role in its continued success.

The Opportunity

The Technical Service Coordinator will sit at the centre of the service and after-sales operation, acting as the link between customers, engineers, suppliers, and internal teams. This is an office-based role, but it’s hands-on, technical, and varied, ideal for someone with an engineering background who enjoys coordination, customer interaction, and problem-solving.

Key Responsibilities of the Technical Service Coordinator

• Plan and coordinate the daily activities of service engineers, ensuring maintenance visits, callouts, and commissioning work are scheduled efficiently
• Act as the main point of contact between customers, engineers, suppliers, and internal departments
• Manage customer bookings, site access arrangements, and required health & safety documentation
• Respond quickly to urgent service issues, adjusting schedules and arranging engineer attendance or parts as required
• Source and organise spare parts and components, liaising with suppliers to confirm availability, lead times, and technical compatibility
• Ensure engineers attend site fully prepared with the correct parts, information, and documentation
• Review technical feedback from service visits and convert findings into follow-up actions and commercial quotations
• Prepare and issue quotations for remedial works, upgrades, spare parts, and service renewals
• Maintain accurate records of service activity, job information, and customer documentation
• Build strong, long-term customer relationships through clear communication, technical guidance, and professional follow-up
• Support invoicing, job administration, and service reporting in line with internal processes
• Contribute ideas to improve service coordination, communication, and overall customer experience

Requirements of the Technical Service Coordinator

• HNC / HND in Engineering or a related technical discipline
• At least 2 years’ experience in a service, maintenance, or after-sales environment
• Background in engineering, building services, HVAC, air handling, or industrial equipment
• Technically minded, with the ability to understand drawings, parts, and technical documentation
• Confident communicating with customers, engineers, and suppliers
• Highly organised with strong communication skills
• Comfortable working in a fast-paced environment with high customer standards

Why Join?

• Join a sociable, close-knit team that genuinely enjoys working together
• Exposure to high-value projects and blue-chip customers
• A role offering real responsibility and progression
• A stable, growing business with long-term career opportunities

Benefits

• 20 days holiday plus bank holidays
• Company pension
• Supportive team environment
• Clear development and progression pathway

If the role and responsibilities sound like a good fit for you, then I’d love to speak to you!

Find out more about our available opportunities or how I can help you further your career – contact me today.

Please get in touch with Adele Lewis or click “Apply Now” to be considered for this vacancy.

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