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Workshop Controller
Stoke
Are you looking for a new opportunity? Great news! We have the perfect role for you.
Established in 1959, for over 60 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
As our Workshop Controller, you will be integral to the continued success of our After Sales Service Department. You will be responsible for ensuring quality control and ensuring compliance in the workshop. You will assign tasks to our skilled technicians, and monitor progress ensuring work is completed to manufacturer guidelines and industry regulations to deliver exceptional customer service.
Our benefits package includes:
-Excellent salary linked to experience
-Up to 20 days holiday (including the option to buy up to 5 days of annual leave per year)
-Designated EAP service to support health and financial wellbeing
-Refer a friend scheme (earn £750 for each referral)
-Stakeholder Pension Scheme
-Birthday and Christmas gift Vouchers
-Enjoy discounts for UK hotel stays
-Training and Development opportunities for career progression
-Charity and Community events throughout the year
Aftersales Operation
Oversee daily operations of the workshop, ensuring all work is completed to the highest standards.
Manage and motivate a team of technicians, providing clear instructions and guidance.
To administer Technicians clockings on a daily basis
Allocate work effectively, balancing productivity and quality.
To raise estimates as and when required.
Plan, schedule, allocate and supervise workflow through the workshop to achieve high levels of efficiency, productivity and utilisation
Monitor job progress, resolve issues, and ensure timely delivery of vehicles.
Liaise with service advisors, parts departments, and customers to maintain excellent service levels.
Drive performance, efficiency, and profitability across the workshop.
Utilise workshop resources to maximise financial and operational performance against objectives without compromising work quality.
Provide cover for the Workshop Supervisor when required
Administration
When required, to check through completed workshop job cards to identify any shortcomings that will prevent the production of an invoice and notify these to appropriate staff.
To manage and maintain the vehicle files.
Customer Feedback & Follow-ups Collecting feedback, addressing complaints, and implementing improvements for better customer satisfaction.
Documentation & Record Keeping Maintaining service records, warranties, and customer history for future reference.
Reporting & Data Analysis Generating reports on after-sales performance, warranty claims, and customer service metrics.
Communication
Lead, coach and develop the workshop team.
Ensure effective communication between workshop and front of house team to keep customers fully appraised of vehicle progress through the workshop.
Supporting the Workshop Manager / controller in the workshop planning and working towards department KPIs.
Drive and maintain a team culture of high performance and exemplary customer service.
Compliance and Quality
Conduct quality audits of technicians work to ensure highest levels of manufacturer and customer expectations are met
Maintain Health & Safety standards to ensure a clean and safe working environment in the workshop.
Update and coordinate the VOR record (including Internal / Isuzu / customers)
What you will need:
- Previous experience within the automotive industry, particularly workshop control or technician
- Organisational skills and attention to detail
- Strong IT skills
- Problem solving and decision making
- Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email
- Motivated and able to motivate other
- Ability to work under pressure
