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Customer Service Manager - Windows & Doors
Job Title: Customer Service Manager - Windows & Doors Job reference Number: 158865-5336-25212
Industry Sector: Customer Service, Customer Service Manager, Customer Care, Customer Care Manager Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, ManufacturingLocation: Stoke-on-Trent
Remuneration: £38,000 - £43,000
Schedule: 40hr working week (07:30 - 16:00 or 08:00 - 16:30 Monday - Friday)
Benefits: Pension, health cash plan, 1x death in service, 22 days annual leave
The role of the Customer Service Manager - Windows & Doors will involve:
- Customer Service Manager position dealing with a high end manufactured window and door systems
- Manage the customer service and order processing teams with circa 3 direct reports
- Offer leadership and actively engage in the development of your team to increase performance, efficiency and succession planning
- Oversee all service functions and encourage consistent and effective communication throughout the team
- Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments
- Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager - Windows & Doors with:
- Must have extensive experience within a Customer Service Manager position within a manufacturing environment
- Sound understanding of order processing
- Must have strong people management skills
- Outstanding communication skills across all levels
- Proficient in data analysis and project management
- Ideally will have experience working for a manufacturer
- Must be a people person able to maintain relationships, motivate staff and communicate effectively
Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, construction vacancies and specification positions within: Customer Service, Customer Service Manager, Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing
