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Call Centre Advisor – Debt Management – Office based Stoke-On-Trent
£25,225 Performance Bonus
Superb Training – Fantastic Benefits – No Sales Targets!
Get up to 35 days’ holiday (plus bank hols), awesome social events, gym perks, free parking, and real mental health support — it’s all included in a benefits package.
Monday to Saturday Shift Rotation:
- Week 1: Mon – Fri, 8:00am – 4:30pm
- Week 2: Mon – Fri, 10:30am – 7:00pm
- 1 in 4 Saturdays 9:00am – 1:00pm.
Are you a resilient problem solver with drive and enthusiasm?
We’re on the lookout for a Collections Agent who’s confident on the phone, thrives under pressure, and knows how to solve problems with a calm, professional touch. You’ll be speaking with customers daily — listening, understanding their situation, and finding fair, flexible solutions that works for everyone.
What You’ll Be Doing:
- Handling inbound and outbound calls to help resolve overdue accounts.
- Using your negotiation skills to set up affordable, tailored payment plans.
- Owning customer cases from start to finish with first-call resolution in mind.
- Staying professional, proactive, and customer-focused throughout.
- Navigating a variety of situations while staying calm, clear, and solutions-driven.
What We’re Looking For:
- A driven, goal-focused attitude and the confidence to thrive in a fast-paced role.
- A friendly, positive personality with strong phone communication skills.
- Resilience and tenacity – you're calm under pressure and focused on outcomes.
- GCSEs in Maths & English (A–C or equivalent).
- Ideally, up to 1 year of customer service experience – retail, hospitality, or contact centre all welcome!
Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now!
