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- Role: Customer Service Advisor
- Location: Royal Mail, Cooper House, Lakeside, Festival Way, Stoke on Trent, ST1 5RY
- Start Date: 07/07/2025
- Pay Rate: £12.97 per hour
- Contract: Temporary (up to 12 weeks, with potential extension)
- Hours:  Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
- Inclusive and friendly atmosphere.
- Supportive team culture.
