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Customer Support Administrator - Call Centre Support Coordinator - Contact CentreOffice-based in Stoke-On-TrentStarting Salary £24,570, Mon - Fri, 8:00am - 4:30pm (37.5 hours per week), wicked benefits (see below!)We need organised, detail-oriented people who are passionate about helping others.Work for a fantastic business that offer training, support and progression! Build a career!Demi @ Duval has all the info! Get in touch!
We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent.
You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!
The Role:
- Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery
- Support the contact centre with your excellent problem-solving skills
- Work collaboratively with your team, sharing best practices and learning from one another
- Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy
- Play an active role in resolving customer queries, ensuring clear communication and effective outcomes
Skills & Experience:
- Passionate about helping others with a positive and friendly attitude
- Ability to be assertive yet compassionate when assisting customers
- Exceptional attention to detail and strong written communication skills
- Self-motivation, resilience, and a target-driven mindset
- Proven experience in a customer service or administration role.
Wicked Benefits:
- Competitive bonus scheme
- Up to 35 days holiday (including bank holidays)
- Employee awards, incentives, and amazing social events
- Pension scheme, mental health support, and free onsite parking
- Access to perks like gym membership contributions and free tea and coffee
- Casual dress code and paid volunteer days - 2 days a year
- Enhanced family leave policies and long service awards
- Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
Fantastic customer support role, speak to Demi for more information!
