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You’ll work with the team to support adults and families within our client’s accommodation services to become tenancy ready and safely move on into settled accommodation. You’ll provide a tailored, person-centred support package to help their customers transition to independence and live a life free from abuse.
Job requirements
- Help customers transition from safe accommodation to managing their own tenancy, offering group or 1:1 support.
- Assist customers with setting up their home, including utility accounts and other household tasks.
- Provide housing management and welfare benefit guidance, referring customers to appropriate agencies. Ensure all work is recorded and compliant with contract and organizational standards.
- Build strong working relationships for multi-agency support, keeping partners updated and attending relevant meetings.
- Support customers in understanding their rights and responsibilities in accommodation, including a tailored support package to prepare for independence.
- Collaborate with colleagues and external partners to increase available properties for customers moving from safe accommodation.
- Take responsibility for personal development, attending training and learning opportunities to continually improve skills and ensure compliance with safeguarding laws.
- Participate in relevant training to share best practices with colleagues and professionals.
What they’re looking for
- A good general education, with literacy and numeracy at GCSE level or equivalent.
- Experience providing housing-related support, addressing individual needs, and meeting deadlines.
- Experience handling personal data in compliance with GDPR.
- Understanding of people in abusive relationships.
- Up-to-date knowledge of current issues, laws (including child protection), best practices in domestic abuse, welfare reform, and homelessness. Commitment to anti-discriminatory practice and Equal Opportunities Policy.
- Knowledge of professional boundaries and safeguarding practices.
- Strong ICT skills, with experience using Microsoft Office.
- Excellent verbal and written communication skills to support and advocate for customers.
- Ability to work well within a team and help develop the service.
- Strong time management skills and the ability to prioritize high-risk cases.
- Align with the Group’s mission and values in all aspects of work.
- Basic DBS check.
- Full UK driving licence and own vehicle for work use.
Be a catalyst for change and help them impact the way their region addresses abusive relationships. Apply now! - Please note, they will be interviewing as they go along so the vacancy may close early if they find the right person.
#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #DomesticAbusePractitioner #GreatBenefits
