Outbound Call Administrator

Outbound Call Administrator

Salary: Salay 24,570 per annum
Hours: Full-time, remote working (with equipment provided)
Holidays: 25 days + bank holidays (England), plus an extra day off if your birthday falls on a workday
Location: Remote (occasional travel to Bromsgrove HQ for training)

We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator (Outbound Call Administrator). The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process.

Key Responsibilities:

• Customer Service Excellence: Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process.
• Collaboration: Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations.
• Validation: Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests.
• Communication: Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports.
• Outbound Calls: Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including:
  • Resolving outstanding report queries.
  • Assisting with payment processes.
  • Guiding users through the services iGPR offers to GP practices.
• Process Improvement: Collaborate with the team to identify and implement process improvements for increased efficiency and customer satisfaction.
• Additional Tasks: Perform other related tasks as needed to support the overall objectives of the service.

Key Requirements:

• Phone Confidence: Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries.
• Experience: Previous experience working with NHS administration or GP practices is highly preferable.
• Communication Skills: Excellent verbal and written communication skills, with a strong focus on customer service.
• Detail-Oriented: Strong attention to detail to ensure the accuracy of information and reports.
• Team Player: Ability to collaborate effectively with different departments and contribute to a team-oriented environment.
• Adaptability: Comfortable with a dynamic work environment and open to taking on various tasks as needed.

If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity.

Additional Perks

• Paid overtime at 1.5x and 2x on certain days
• 24-hour GP and counselling service for you and your household
• Birthday off if it falls on a working day