Back to search
Stonehouse - Education Sector
37.5 hours per week - 1 hour lunch
Main Responsibilities and Key Accountabilities:
1st/2nd Line IT Support
- Assist with the maintenance and administration of the schools IT networks and cloud-based services.
- Provide technical support to all users across the College, both academic and administrative.
- Distribute ICT consumables as necessary and manage IT assets effectively.
- Utilize the service management system for:
- Problem investigation and diagnosis.
- Implementation of solutions and documentation of actions and findings.
- Communication with users throughout support processes.
- Escalation of problems to senior IT staff or external agencies where required.
- Assist with managing and maintaining user accounts within Active Directory.
- Support the implementation and management of user environments using relevant software such as Group Policy.
- Monitor and maintain College systems in alignment with established plans.
- Ensure all new equipment warranties are registered, and IT asset registers are maintained.
- Assist in the procurement of IT equipment, ensuring best value and compliance with school requirements.
- Liaise with 3rd party suppliers and vendors to support licensing requirements and renewals of services.
Desktop & Application Support
- Diagnose and repair PCs, Macs, laptops, tablets, peripherals, and applications.
- Support all school software applications, including the School Management Information System, VLE, and library management system.
- Provide support for servers, including backup routines.
Installation, Configuration & Cyber Security
- Ensure all College-owned devices are installed with required software and kept up to date with the latest security fixes.
- Support security systems and policies to protect the Colleges devices, users, and systems.
- Assist in planning and implementing IT solutions.
- Set up IT equipment for school events and prepare equipment and services in line with specifications and deadlines.
- Ensure antivirus software is installed and operational across the network.
- Assist with imaging of machines and configuring/installing new hardware and software.
- Support physical installation, equipment movement, and infrastructure tasks.
A working knowledge of:
PC hardware with experience of diagnosing problems
PCs, MACs and operating systems including Windows 10 / 11 / OS X
Basic Understanding of TCP/IP networking
Office 365 and Microsoft Office 2016 / 2019 / installation and operating
Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint
AV equipment including interactive whiteboards / screens
Experience with MS Windows server 2016 / 2019
