Customer Service Admin

Owen Daniels

Posted a day ago, valid for 18 days

Stourbridge, West Midlands DY8 3LW

Full Time

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Sonic Summary

The company is seeking a Customer Service Admin for a permanent role based in Brierly Hill.
The position requires candidates to have experience in a manufacturing environment and in a similar sales administration or customer service role.
Key responsibilities include handling customer inquiries, processing orders, and coordinating with multiple departments to resolve customer concerns.
The work schedule is Monday to Thursday from 7:30 AM to 4:00 PM and Friday from 7:30 AM to 1:00 PM, with flexibility on hours if needed.
Salary details are not specified, but relevant experience with MRP/ERP systems and excellent communication skills are essential.

Do you have a passion for delivering an excellent customer service to internal and external customers? Would you like to join a team where you can significantly influence the growth of the business?Our client design and manufacture automotive products and are looking for a Customer Service Admin on a permanent basis. The successful candidate will have worked within a manufacturing environment previously.Customer Service AdminPermanentMonday to Thursday 7:30 – 16:00 / Friday 7:30 – 13:00Flexibility on hours if neededSite based – Brierly HillCustomer Service AdminJob Description

Dealing with inbound enquiries and outbound requests from customers
Processing quotations and orders. Loading customer schedules/using customer portals when required
Expediting/chasing internal planning departments to ensure accurate timescales provided to customers
Work across multiple departments to meet customer requirements and resolving any customer concerns
Using ERP/Sales order processing software

Customer Service AdminEssential Experience/Skills/Qualifications

Experience carrying out a similar sales administration/customer service position
Excellent communication skills, both verbal and written
Must have experience using MRP/ERP systems

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