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The main duties will be:
- Scheduling 12 field engineers (AV & Electrical)
- Booking and managing jobs in Clik (our CRM system)
- Handling incoming calls and managing the shared inbox
- Providing excellent customer service and support
- Updating job records with notes, photos, and parts used
- Supporting the Office Manager with daily administrative tasks
- Chasing engineers for missing information and documentation
- Confirming bookings and managing engineers' daily diaries
- General office duties as required in a busy environment
The ideal person will have the following skills:
- Confident, capable, calm under pressure
- Strong administrative and organisational skills
- Comfortable on the phone and dealing with customers
- Excellent multitasking ability with a proactive approach
- Quick learner, happy to roll up sleeves and get stuck in
- Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
- Working in a fast-paced environment
- CRM experience
In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.
