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Customer Account Manager
Location: Stratford-upon-Avon
Job Type: Full-time, 37.5 hours per week (Monday - Friday)
Salary: £25,500 + Benefits
Are you passionate about delivering outstanding customer service and helping customers find fair and sustainable financial solutions?
Our client, a leading provider of field services within the utilities sector, is looking for a Customer Account Manager to join their team. This is an exciting opportunity to work in a fast-paced environment where you'll play a key role in managing customer accounts, negotiating repayments, and ensuring positive outcomes for all stakeholders.
Key Responsibilities
- Manage customer accounts referred by clients, primarily resolving arrears through negotiation of affordable repayment plans.
- Communicate effectively via inbound and outbound calls, emails, and written correspondence.
- Provide guidance on payment solutions, including setting up direct debits and arranging pre-payment meters.
- Handle disputes, occupancy updates, and metering issues while identifying and recording customer vulnerabilities.
- Ensure all customer interactions are handled professionally, with empathy and respect.
- Maintain accurate records, adhering to company policies and regulatory guidelines.
- Collaborate with field representatives and clients to ensure a seamless customer journey.
The Candidate
- Strong communication and negotiation skills with the ability to handle sensitive customer situations.
- Experience in debt resolution, customer service, or conflict resolution (desirable but not essential).
- Confidence in handling telephone-based customer interactions.
- IT proficiency with good attention to detail.
- A target-driven mindset with the ability to manage workload efficiently.
- Knowledge of the utility sector is a plus, but not essential.
The Salary and Benefits Package
- £25,500 basic salary
- Work from home offered up to 2-3 days per week
- Annual profit related bonus scheme
- 28 days holiday (including b/h rising 1 day each year)
- Employee Assistance Scheme
- Annual Salary Reviews
- Vouchers on your birthday each year
