Customer Liaison Officer

Customer Liaison Officer
Hybrid Working
Office based in Stratford
35 hours per week
16.73 per hour

Support Direct Maintenance and the Customer Relations Team in achieving customer satisfaction through liaison with customers and internal teams to ensure Reactive work is carried out with minimal impact.

Considering the personal needs of the customer. Maintain the D365/CRM system, ensuring that all information is logged correctly and that response targets are met. Raise any follow-on works using the Direct Maintenance scheduling system

Report monthly to Direct Maintenance on customer satisfaction, enquiries and complaints, with details of lessons learned. Keep relevant records and systems up to date. Manage D365 mailbox daily, ensuring that all emails are actioned within the correct time frame

Perform estate inspections and work with partners for internal and external functions so repairs and improvements are organised and carried out to the customer's satisfaction. Regularly reviewing and progressing all live complaints, status updates and complaint closures.