Resident Liaison Officer

18 Recruitment have an excellent opportunity for an experienced Resident Liaison Officer on a permanent basis for our social housing client in Stratford. This is primarily an office based role but will require site visits.

Key Responsibilities

• Reporting repairs, liaising with management and tenants so tenants are informed on the works
• Duty of care, noticing and noting any vulnerabilities and report to correct services where required
• Deal with complaints and reports in line with procedures, taking care to investigate and resolve all MP, Councillor enquiries and complaints

Key Skills

• Organisation
• People skills
• Excellent telephone and email manner

Requirements:

• Experience of working with vulnerable residents
• Adapting style to meet the specific needs of individuals
• Experience of working within a customer services environment
• Full Clean Driving license
• Flexibility regarding travel and working at various sites, and attendance at evening meetings

Job Type: Full-time

Pay: 27,000.00 per year