Housing Officer

Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis.

This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained.

Key Responsibilities

• Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies
• Respond to and resolve tenant queries, complaints, and issues
• Conduct home visits, tenancy audits, and property inspections
• Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns
• Work closely with internal teams and external partners to deliver effective support services
• Maintain accurate records and documentation using the housing management system
• Ensure prompt follow-up and action on all tenancy-related issues

About You

• Experience in a housing role or similar customer-facing environment
• Strong understanding of tenancy management, housing regulations, and good practice
• Confident communicator with excellent problem-solving and organisational skills
• Able to work independently and manage a varied workload under pressure
• Proficient in IT systems and housing management software
• A full UK driving licence and access to a vehicle (desirable)