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Manage public cloud infrastructure including provisioning, configuration, and security
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Implement monitoring tools to optimise performance and user experience
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Ensure system reliability and availability with proactive monitoring, backups, and disaster recovery planning
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Respond to and resolve incidents with root cause analysis and preventive actions
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Implement security best practices and maintain industry compliance
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Contribute to business continuity via disaster recovery planning
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Automate routine tasks using scripting, configuration policies, and infrastructure as code
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Support cross-functional teams and document technical configurations and processes
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Optimise cloud usage costs without compromising performance
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Propose continuous improvements to systems, processes, and services
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Support onboarding and integration of newly acquired firms and partners
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Provide quality 3rd line technical support as an escalation point
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Record issues and solutions accurately in helpdesk systems
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Manage workload independently; remote work and occasional out-of-hours work required
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Execute authorised changes under change management procedures
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Build and maintain vendor relationships
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Mentor internal and external users in technical knowledge
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Exceptional customer service and communication skills
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Minimum of 3 years in a similar role
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Full UK driving licence and transport with business insurance
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Strong troubleshooting and fault-finding skills
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ITIL awareness
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Extensive knowledge and experience with:
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Windows 10/11 and Microsoft Office
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Windows Server 2016/2022 and associated services (DHCP, DNS, DFS, etc.)
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Active Directory, Microsoft Entra, Group Policy
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Office 365 (support, migrations, administration)
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Microsoft SQL Server and IIS
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Network topology and diagnostics (VLANs, routing, STP, etc.)
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Firewall configuration and cybersecurity best practices
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Microsoft Azure (VMs, VNETs, AVD, etc.)
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SharePoint administration
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Anti-virus and endpoint protection platforms
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Microsoft Intune and vulnerability management
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Veeam backup and restore
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Security best practices
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Microsoft 365 Fundamentals
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Microsoft Azure Fundamentals
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Microsoft Azure Administrator
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Microsoft Windows Server Hybrid Administrator
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Business-aware and able to prioritise based on impact
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Works well under pressure and shows strong initiative
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Organised, analytical, and proactive
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Eager to learn and adapt to change
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Strong interpersonal and empathy skills
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Capable of working through ambiguity to reach solutions
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Takes ownership of tasks and sees them through to completion
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Experience working in fast-paced, user-focused environments
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Willing to travel to remote sites as required
