Customer Service Admin

Pertemps Newcastle & Gateshead

Posted 12 hours ago, valid for 23 days

Sunderland, Tyne and Wear SR4 6ST, England

Part Time

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Sonic Summary

The Regional Customer Service Support Administrator position in Sunderland offers a salary of up to £12.21 - £12.61 per hour, depending on experience.
This role requires a minimum of 5 GCSEs at grades 4/C or above, or an NVQ Level 2 qualification.
The successful candidate will provide administrative support to the Field Operations regional teams, focusing on customer service excellence.
Key responsibilities include processing purchase orders, database management, and liaising with internal and external stakeholders.
The position entails working 37 hours per week, Monday to Friday, with potential for flexible working arrangements after a probation period.

Regional Customer Service Support AdministratorSunderland37 hours per weekUp to £12.21 - 12.61 per hour DOEWorking in partnership with Northern Powergrid, We are looking for an enthusiastic Customer Service Support Administrator to be part of the Business Support team which is described as ‘the engine room’ of the regional operation.? If you are a team player with a positive attitude and a passion for delivering a 10/10 experience for your customers, we would love to hear from you.37 hours, Monday to Friday, 8.30 to 4.40 - Flexi Time / Agile working maybe offered once a probation period has ended.Providing administrative support to the Field Operations regional teams that have colleagues based both in our offices and out on site.Duties include:

You will be responsible for general admin duties to support our business and our internal and external customers
Processing purchase orders and service provider payments
Working on our in-house systems and applications and utilising all Microsoft office products
Database management and record keeping
Liaising with internal colleagues, contractors, local authority and customers
Production of documentation/work instructions
Identifying new and improving current processes to support our colleagues and customers
Building strong relationships across our teams

Key Competencies

Team Working
Planning & Organising
Time Management
Knowledge of IT systems and data inputting
Communication and customer service skills
Dynamic and proactive, ability to respond to the needs of our customers

Qualifications and AttributesMinimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2Strong IT skills including Microsoft OfficeFor more information on this role please contact Angela Sinton or Caitlin McAndrew on or click apply to submit your CV.

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