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About the Company:
We are a specialist fit-out and joinery contractor delivering high-quality commercial, retail, hospitality, and bespoke residential projects across the UK. With a reputation for craftsmanship, attention to detail, and on-time delivery, we are seeking an experienced Operations Manager to oversee day-to-day operations and support our continued growth.
Job Purpose:
The Operations Manager will lead and coordinate all operational aspects of the business, ensuring that joinery production and site-based fit-out projects are delivered safely, on time, within budget, and to the highest standards. You will play a key role in managing teams, improving processes, and driving efficiency across production, logistics, project delivery, and health & safety.
Key Responsibilities:
Operational Management
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Oversee end-to-end delivery of fit-out and joinery projects, from initial planning to completion.
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Manage production schedules, workshop operations, and site installation teams.
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Ensure all operations are compliant with HSE regulations and internal safety policies.
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Maintain oversight of quality control processes both in the workshop and on-site.
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Work closely with project managers to monitor project progress, risks, and issues.
Resource Planning & Team Management
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Manage and coordinate internal teams including joiners, site supervisors, and subcontractors.
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Schedule labour and materials in line with project timelines and budgets.
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Conduct performance reviews and support staff training and development.
Process Improvement
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Identify inefficiencies in operational workflows and implement improvements.
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Introduce systems or tools to streamline project delivery and reporting.
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Develop and monitor KPIs across departments to ensure performance targets are met.
Client & Stakeholder Liaison
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Support the commercial and estimating teams during project tendering and planning.
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Attend client meetings, ensuring clear communication and expectations are maintained.
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Handle operational issues that arise and provide proactive, solutions-focused leadership.
Budget & Cost Control
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Assist in budget planning and cost tracking for projects and operations.
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Review supplier and subcontractor performance and cost-effectiveness.
Key Skills & Experience:
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Proven experience in an operational management role within fit-out, construction, or bespoke joinery.
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Strong understanding of joinery manufacturing processes and site-based fit-out operations.
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Excellent leadership and team management skills.
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Strong planning and organisational ability, with attention to detail.
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Commercial awareness and experience managing budgets.
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Excellent communication and interpersonal skills.
Qualifications:
Degree or equivalent in Construction Management, Project Management, or related field (preferred).
SMSTS or SSSTS qualification (essential).
CSCS blackcard (essential).
First Aid at Work (desirable).
Lean/Six Sigma or similar process improvement training (advantageous).
What We Offer:
Competitive salary and benefits package
Company vehicle or car allowance
28 days annual leave (including bank holidays)
Opportunities for career progression
Dynamic and supportive working environment
