Welfare Benefits Team Leader - Birmingham Hybrid

Do you have a passion for people, performance, and purpose?

I'm recruiting for a Team Leaderto lead a dedicated group of Welfare Benefits Specialists and Debt Advisers, ensuring exceptional service delivery for clients and vulnerable individuals across the UK.

This is a fantastic opportunity to join a mission driven organisation thats genuinely committed to social impact one thats been quietly changing lives for over 20 years. They are apublic benefit organisation that works in partnership with a registered charity. Every project they deliver is rooted in purpose, helping to reduce poverty, provide advice, and support some of the UKs most at risk households.

• Leading and managing a high performing team, setting clear objectives and coaching individuals to thrive.

• Overseeing the delivery of advice contracts, making sure SLAs and KPIs are consistently met.

• Creating a positive, motivating team culture both in-office and remote where service excellence is the standard.

• Driving continuous improvement and innovation in processes to optimise efficiency and enhance customer outcomes.

• Managing stakeholder relationships, contract onboarding, performance reporting, and resource planning.

• Has 2+ years of experience managing people in a customer-facing, advice-based, or similar service delivery environment.

• Can demonstrate tangible impact through service improvements and performance management.

• Has knowledge of welfare rights and/or debt advice services (or transferable experience from a related sector).

• Brings strong leadership skills and can foster a positive, high-trust, high-output culture.

• Can manage contract delivery, interpret performance data, and drive decisions based on insight.

• A hybrid working environment with an office base in central Birmingham.

• The chance to make a real difference within a values-led organisation.

• A supportive leadership team and opportunities for further development.

Please note: applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.