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ob Title: Complaints and Customer Relationship Officer (Grade 7)
Location: London Borough of Sutton, SM1
Hours: 36 hours per week (09:00 - 17:00)
Contract: Temporary (26 May 2025 - 31 August 2025)
Pay Rate: (Umbrella/Ltd 29.02)
Client: London Borough of Sutton
About the Role:
We are currently seeking an experienced Complaints and Customer Relationship Officer to join the Environment Housing and Neighbourhoods team at the London Borough of Sutton. This vital role is responsible for investigating and responding to complaints, member enquiries, and Freedom of Information requests. You will also identify opportunities for service improvement and carry out consultations with customers and clients to enhance service delivery.
Key Responsibilities:
Investigate and respond to complaints and member enquiries promptly and professionally
Handle Freedom of Information requests in accordance with legislation
Identify trends and make recommendations to improve services
Engage with customers and clients through consultation activities
Maintain accurate records and ensure compliance with company policies
Important Information:
This order is currently open for candidates until Monday, 19 May 2025 at 12:00
The top 15 candidates submitted during this period will be shortlisted for client review
Only candidates with previous relevant experience will be contacted
How to Apply:
Please email your CV to (url removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy.
