Customer Service Adviser

Customer Service Adviser - Local Authority in Sutton (£18 per hour)

Location: Sutton, LondonContract Type: Temporary (6+ Months)Pay Rate: £18 per hour (Umbrella)

A local authority in Sutton is seeking a dedicated and proactive Customer Service Adviser to join their Customer Experience Contact Centre for a 6+ month contract. If you have experience in customer service and enjoy assisting residents with a wide range of enquiries, we would love to hear from you!

• Handle a variety of resident enquiries via phone, email, and digital channels.

• Manage complex calls and emails, ensuring professional, timely responses.

• Provide information and support to residents on services such as Waste, Homelessness, and Highways.

• Work with other departments to resolve issues and escalate when necessary.

• Adhere to council policies and procedures to deliver high-quality service.

• Contribute to improvements in the contact centre for better service delivery.

• Experience in a Contact Centre or business administration.

• Strong communication skills with the ability to handle high volumes of calls and emails.

• Confident in using contact centre technology and digital platforms.

• Ability to manage complex customer queries efficiently.

• Flexible working options, including 1-2 days in the office after training.

• Experience in a local authority environment or public sector.

• Background in customer service roles with a focus on service delivery.

• Local knowledge of the Sutton area is a plus.

If you are looking for a dynamic role where you can make a positive impact on residents' lives, we encourage you to apply!