Back to search
Customer Experience Specialist - Full-Time, On-Site
We are currently seeking an experienced Customer Experience Specialist to join our team. This is a vital role supporting Housing Management and Repairs services, where you will handle a variety of customer enquiries and administrative processes. The position is based on-site with no hybrid working options available.
Key Responsibilities:
-
Responding to customer enquiries via phone, e-mail, and online forms in a timely and professional manner.
-
Managing calls in busy queues, accurately triaging requests related to Housing Management and Repairs.
-
Applying excellent listening and analytical skills to understand customer needs and deliver appropriate solutions.
-
Supporting administrative functions to ensure smooth service delivery.
Essential Criteria:
-
Proven experience in delivering high-quality customer service across multiple communication channels.
-
Strong written and verbal communication skills.
-
Ability to work independently as well as collaboratively within a team.
-
Highly organised with the ability to prioritise tasks effectively.
-
Confident in managing diverse customer interactions and resolving varied situations with a proactive approach.
Desirable Criteria:
-
Experience using NEC (Northgate) or similar housing systems.
-
Outcome-focused mindset.
-
While hybrid working is mentioned as a desirable aspect in other roles, please note this role is strictly office-based.
