Resident Liaison Officer

One of my local government clients are currently recruiting an experienced Resident Liaison Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

Responsibilities:

• Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
• Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
• Take an active role in developing, agreeing and managing the residentsconsultation plan for individual projects.
• Agree with contractors the residentinformation packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
• Coordinate the temporary or permanent re-housing of residents, where necessary.
• Advise Project Managers of the likely effects of capital works on residents.
• Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
• Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.