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- Monday to Friday only!
- Basic Salary up to 35k DOE
- Busy and well-established Bodyshop
The Lead Customer Service Advisor will need to have a proven track record working as a Bodyshop Manager, Accident Repair Workshop Controller or Service Reception Managerpreferably with some automotive Accident Repair management experience . You will be working in a busy, fast paced environment helping to ensure set targets and deadlines are met.
Duties of an Lead Customer Advisor:
- Being a leader, setting the example
- Builds rapport and qualifies the customer's requirements
- Liaison with suppliers and insurance companies
- Updates the customer on progress and checks customer satisfaction on completion.
- Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
- Works very closely with Bodyshop Manager, Director and other internal stakeholders
- Ability to prioritise workloads and delegate effectively to ensure you achieve targets in a timely manner.
- Managing, leading and motivating other service reception staff while focusing on overall profitability of the business.
- Reliable, punctual and knowledgeable
- Eye for Detail
- Excellent customer service skills - willing to go the extra mile to resolve queries
- Excellent coaching and mentoring skills
- Quality Awareness
- Communication Skills
- Multi-Tasking
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
