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- Create accurate quotations and process customer sales orders
- Raise purchase orders and invoices
- Keep customer databases and CRM systems up to date
- Manage incoming emails and calls, responding to enquiries and orders
- Support day-to-day office operations with planning, filing, and organisation
- Build and maintain relationships with new and existing customers via phone and email
- Handle incoming sales enquiries and follow up on leads
- Assist with LinkedIn content and email campaigns to support outreach
- Strong communication skills (written and verbal)
- Confident using Microsoft Office (Excel, Word, Outlook)
- Organised, proactive, and able to work independently or in a small team
- Experience in admin or customer service roles (essential)
- Familiarity with Sage (advantageous but not essential)
- A background in B2B sales or marketing is a bonus
