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Are you passionate about delivering exceptional customer service? Do you have experience in the insurance sector? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry.
Key Responsibilities:- Demonstrate strong communication skills, both verbal and written.
- Drive all actions to be outcome-focused.
- Exhibit excellent organizational skills and maintain a tidy workspace.
- Work well within a team and independently with self-motivation.
- Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
- Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
- Schedule appointments for both reactive and planned works for trades.
- Assist customers with their material choices for reinstatement works.
- Handle interim invoicing for reinstatement works.
- Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
- Deliver outstanding customer service, always remaining courteous and professional.
- Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
- Resolve customer queries and escalate complaints to the relevant Manager as needed.
- Understand all contracts you are responsible for.
- Issue purchase orders and communicate with suppliers as required.
- Comply with Health & Safety, Environmental, and Quality procedures.
- Previous experience in customer service or administration, especially within the insurance sector.
- Strong organizational and communication skills.
- Comprehensive 2-week training starting January 29th, 2024, in Tamworth, Staffordshire - all expenses paid.
- A DBS Check will be undertaken during the first 2 weeks of employment.
- 29 days holiday (including bank holidays) and additional benefits.
For more information or to apply, contact Zana at (phone number removed) or email (url removed). Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and help shape positive customer experiences in the restoration and construction industry!
