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Are you passionate about delivering exceptional customer service? Do you have experience in the insurance sector? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry.
Key Responsibilities:- Demonstrate strong communication skills, both verbal and written.
- Drive all actions to be outcome-focused.
- Exhibit excellent organizational skills and maintain a tidy workspace.
- Work well within a team and independently with self-motivation.
- Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
- Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
- Schedule appointments for both reactive and planned works for trades.
- Assist customers with their material choices for reinstatement works.
- Handle interim invoicing for reinstatement works.
- Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
- Deliver outstanding customer service, always remaining courteous and professional.
- Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
- Resolve customer queries and escalate complaints to the relevant Manager as needed.
- Understand all contracts you are responsible for.
- Issue purchase orders and communicate with suppliers as required.
- Comply with Health & Safety, Environmental, and Quality procedures.
- Previous experience in customer service or administration, especially within the insurance sector.
- Strong organizational and communication skills.
- Comprehensive 2-week training, in Tamworth, Staffordshire - all expenses paid.
- A DBS Check will be undertaken during the first 2 weeks of employment.
- 29 days holiday (including bank holidays) and additional benefits.
If you are interested please contact and he will contact you.Â
