Back to searchIT Service Desk Analyst
CPS Group (UK) Limited
Posted 11 hours ago, valid for 12 days
Swansea, West Glamorgan SA1 5AS, Wales
£18 - £20 per day
Full Time
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Sonic Summary
- The role of IT Service Desk Analyst is a contract position with a pay rate of £18 - £20 per hour.
- Candidates should have hands-on experience with core Microsoft support technologies, particularly SCCM and MDT.
- The position requires exceptional user-facing and communication skills, along with experience deploying Windows 11 devices.
- The contract duration is 3 months, and the role is classified as inside IR35.
- Applicants must be able to work on-site Monday to Friday and should possess relevant experience in IT support.
Role: IT Service Desk Analyst
Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support
Type: Contract, Daily Rate
IR35 Determination: Inside IR35
Duration: 3 Months
Pay Rate: 18 - 20 per hour
Start: ASAP/Urgent
IT Service Desk Analyst
CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM.
The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound IT Support calls.
Role Requirements & Experience
- Exceptional user-facing and communication skills
- Hands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune)
- Experience deploying Windows 11 devices / upgrading from Windows 10
- Experience with Microsoft Azure (desirable)
- Able to work on-site Monday-Friday
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)
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