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Personal Injury Claims Handler / Legal Assistant
Location: Swansea / HybridType: Full-Time, PermanentSalary: Competitive, dependent on experience
TSR Legal are working in partnership with a respected forward-thinking, specialist insurance group to appoint an experienced PI Claims Handler to join their professional team based in Swansea. This is an excellent opportunity for a detail-oriented and legally astute individual to take the next step in their claims handling career within a supportive and expert-led environment.
The Company:
Our client is a well-established insurer that provides specialist advice and claims handling services across personal injury, motor, property, and liability sectors. With a strong reputation for excellence, they partner with insurers, brokers, and corporate clients to deliver commercially sound outcomes with legal precision.
The Role:
As a PI Claims Handler, you’ll manage a caseload of personal injury claims, overseeing the process from initial notification through to settlement or resolution. The role requires a balanced mix of legal knowledge, claims experience, and customer service, with a focus on achieving fair and efficient outcomes.
Key Responsibilities:
- Assessing and validating personal injury claims against relevant legal and policy criteria.
- Investigating liability and gathering necessary evidence to support resolution.
- Negotiating settlements and managing litigation processes where required.
- Maintaining accurate records, reserves, and documentation throughout the claim’s lifecycle.
- Ensuring all claims are handled in line with regulatory requirements and internal procedures.
- Liaising with solicitors, insurers, and third parties in a professional and efficient manner.
- Supporting the wider team with training, compliance, and performance targets.
Candidate Profile:
Essential Experience:
- Proven experience in handling PI claims within a legal or insurance setting.
- Strong working knowledge of the claims process, liability assessment, and relevant regulations.
- Excellent communication, negotiation, and organisational skills.
- Competent in using claims and/or case management systems.
Desirable Attributes:
- Customer-focused mindset with strong attention to detail.
- Ability to manage deadlines and multiple cases simultaneously.
- Team player with a proactive and professional approach.
- Comfortable working in a structured, compliance-driven environment.
Why Apply?
- Work with a respected personal injury team known for its legal expertise and collaborative culture.
- Gain exposure to complex and high-value claims.
- Enjoy long-term career development in a supportive, professional setting.
- Competitive salary and benefits package.
- Free parking - easy access to the offices via the M4
How to Apply:If you are a skilled claims handler ready to take on a new challenge, please contact Rachel Phillips, Associate Director in confidence or apply below:
