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As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods.
Key Responsibilities of a Housing Officer:
- Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases
- Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning
- Building positive relationships with residents, promoting customer involvement and engagement
- Working in partnership with internal teams and external agencies to support vulnerable tenants
- Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards
- Accurately maintaining records and contributing to performance and service improvement
What We'd Love To See From You:
- Strong understanding of housing legislation and tenancy management
- Previous experience working in a housing role, ideally within a local authority or housing association
- Proven knowledge of housing law, safeguarding and anti-social behaviour processes
- A proactive, organised and customer-focused approach
- Ability to work independently, manage a varied caseload and perform well under pressure
- Excellent communication and relationship-building skills
What's on Offer:
- Fixed Term Contract
- Hybrid working
- 35 hours per week Mon - Fri
- Competitivel salary
This Housing Officer role is offering a salary of 38,544 per annum
If this Housing Officer role is for you then please apply or contact (url removed)
