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Regional Customer Account Manager
London & South-West
£40,000 - £45,000 plus company car & excellent benefits
FUNCTION
Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company’s internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies.
This role covers the South-West - as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week.
RESPONSIBILITIES:
Customer Contact:
- Visiting Client’s sites as required
- Produce firm schedules and timelines
- Gather future business information
- Discuss and resolve open issues
- Act as primary contact for Customer issues and outstanding account balances
- Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing
- Answers regarding customer questions regarding sales contracts, resolving any issues
- Verify order integrity for entry in computer
- Prepare and distribute sales contracts and other correspondence with Customer
Order Fulfillment Process. New Site & Remodel Sales:
- Gather information (equipment selection) for Customer Site Order
- Make necessary changes to Equipment Order
- Follows up with customer to obtain sales orders
- Invoice contracts
- Ensure timely release of sales orders and contracts to meet customer requirements
- Manages projects through the various steps from start to completion
- Managing Excess and Obsolete issues
Shipping:
- Communicate shipping information and timelines to internal staff
- Investigate better methods of shipping and delivery
Installation:
- Communicate job-site requirements
- Visit and inspect sites as required
- Communicate any installation issues to internal departments
- Answer Installers requests and/or help resolve problems and issues
- Arrange shipment of necessary items to complete installation
- Communicate and resolve Customer issues
- Follow-up on open issues to assure completion and customer satisfaction
Resupply
- Technical Sales / selection consultations
- Promotion of Company as a resupply partner
- Communicate and resolve Customer issues
- Follow-up with Customer to ensure satisfaction
