Workshop Controller

Workshop Controller

Pembrook Resourcing are currently recruiting on behalf of our client for an experienced Workshop Controller to join their Aftersales Department.

As a Workshop Controller, you will play a pivotal role in ensuring the workshop operates smoothly and efficiently. You will be responsible for allocating work, managing resources, monitoring performance, and delivering the highest standards of customer service.

The Role:

Manage daily workshop operations to maximise efficiency and productivity
Allocate work effectively to Technicians, ensuring skills are matched to tasks
Monitor performance and maintain manufacturer and dealership standards
Resolve customer queries in line with company and manufacturer guidelines
Support, coach, and motivate the workshop team to achieve success
The Person:
We are looking for a confident and proactive leader with excellent communication skills and a strong customer focus. The ideal candidate will already have workshop management experience within the retail motor industry, though a senior Technician looking for the next step in their career will also be considered.

Essential Requirements:

Proven technical knowledge gained within the motor trade
Previous management or supervisory experience (or Technician ready to step up)
Strong organisational and prioritisation skills
Ability to multitask and thrive in a high-pressure environment
Proactive, can-do attitude with ownership of issues
Strong team player who supports and motivates others
Willingness to learn and keep up to date with technical and product knowledge
Full, valid UK driving licence
Right to work in the UK
Please ensure your CV includes up-to-date contact details so we can get in touch regarding your application.

We look forward to receiving your application - best of luck!