Head of Revenues and Benefits

We are recruiting for an experienced Head of Revenues and Benefits to lead a high-performing local authority team, overseeing all aspects of Revenues and Benefits, including Council Tax, Business Rates, Housing Benefits and income collection services.

This is a senior leadership role with a strategic and operational remit, responsible for ensuring the effective delivery of services to residents, contract and performance management of partners, and alignment with wider council objectives around poverty reduction and financial resilience.

The Role
·Provide strategic and operational leadership for the Council Tax, Business Rates, Housing Benefits and Credit Control services
·Act as the council's lead technical expert on all Revenues and Benefits matters, providing strategic advice and ensuring policy adherence
·Lead on all central government returns relating to Housing Benefits Subsidy and income streams totalling over £300m
·Manage external delivery partners, contractors, agents and suppliers across Revenues and Benefits services, with responsibility for high-value contracts
·Support the development and delivery of strategic initiatives to reduce poverty and improve debt recovery, working closely with elected members, senior officers and partners
·Maintain effective relationships with organisations such as Citizens Advice and welfare support providers
·Lead and motivate a team of senior managers across Revenues, Benefits, Invoicing and Credit Control functions
·Manage a net budget of approximately £3 million and authorise significant payments and refunds
·Prepare and present reports to Corporate Board, Committees and Members as required

Key Requirements
·Substantial senior management experience in Revenues and Benefits services
·In-depth knowledge of legislation and practice relating to Council Tax, Business Rates and Housing Benefit
·Strong contract management and commissioning experience with the ability to hold partners and providers to account
·Extensive experience managing complex budgets and overseeing income collection across large public sector services
·Excellent leadership and interpersonal skills, with a track record of working effectively with Members, committees and cross-sector partners
·Proven experience developing policy, contributing to strategic direction and leading on service transformation
·Ideally degree educated and/or IRRV qualified

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.