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Our client is currently seeking an experienced Repairs & Voids Manager to oversee the delivery of responsive repairs and voids services across their social housing stock.
This is a key interim role, responsible for ensuring properties are maintained to a high standard, void turnaround times are met, and services are delivered efficiently, safely, and in line with regulatory requirements.
Key Responsibilities:
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Manage day-to-day delivery of responsive repairs and voids works across social housing properties
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Oversee contractor performance, ensuring quality, cost control, and service standards are achieved
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Ensure void properties are returned to lettable standard within agreed timescales
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Monitor budgets, programmes, and KPIs, reporting on performance and driving improvements
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Ensure compliance with health & safety, building regulations, and housing standards
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Act as a point of escalation for complex repairs, complaints, and operational issues
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Work collaboratively with internal teams, tenants, and external partners
The Ideal Candidate Will Have:
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Proven experience managing repairs and/or voids services within social housing
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Strong knowledge of responsive repairs, voids processes, and contractor management
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Experience working in a local authority or housing association environment
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Sound understanding of compliance, health & safety, and housing regulations
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Excellent communication, leadership, and organisational skills
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Ability to hit the ground running in a fast-paced interim role
