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- Monday to Friday - No weekends!
- Working hours are 9am- 5.30pm (40 hours per week)
- 25,397per annum
- Temporary to Perm role
- Based in Stratton area (on main bus route)
- This role is an office based role
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail and articulate both verbally and written
- Ability to work independently
- Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today!
