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Collections Agent
Day rate DoE (Inside 35)
Swindon (Hybrid)
Initial 3 Months with view to extend
Your New Role
Our client is a national financial services organisation who are seeking a collection agents to complete customer communications and assess actions and their impacts on customers. Responsibilities include conducting calls against risk based compliance, delivering the key insights back to the business areas. The role requires someone who will report all findings clearly with data-backed recommendations, collaboration is another key aspect of this role working with a variety of teams to understand and meet all standards. You will document all cases accurately to ensure precise tracking and improvements.
Ensuring Your Success
Ideally, you will have previous collections experience with the ability to hit the ground running. Having a strong analytical mindset and being decisive is essential to this role. Excellent interpersonal skills is with the ability to engage with complex stakeholders is key, you must be able to present, negotiate and influence effectively. Financial Services experience is a must, with good knowledge of consumer duty. You will have worked previously in an FCA regulated environment.
In Return
Other than a strong day rate, you will be working within one of the UKs most prestigious organisations. Hybrid working is also on offer.
