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Your new company
The organisation is a leading charity that is committed to investing in their Salesforce platform as they implement new functionality to support their business strategy. They currently use Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud and are continually looking to enhance support and extend the technical solutions and capability so there is an excellent opportunity for you to learn about more of the Salesforce product stack over time.
Your new role
You will be working in an established tech team that primarily supports, maintains and develops their implementation using Salesforce Service Cloud. Offering plenty of variety in the role you will work closely with colleagues, third parties and internal stakeholders, providing support for applications and systems and being ready to support and resolve technical issues.
What you'll need to succeed
- Significant technical and operational support experience as a Salesforce System Administrator working on an enterprise-scale Salesforce CRM platform.
- Strong track record of collaborative working within a team, clear communication, 1st and 2nd line support, problem-solving skills from identification of an issue to closure, support of user acceptance testing and managing user expectations throughout the software development life cycle and into IT operations.
- Proactive attitude to develop your technical skills and take on new challenges in particular using Salesforce. Direct experience of Service Cloud, Non Profit Success Pack and Salesforce CPQ will be advantageous. We also support Experience Cloud, Marketing Cloud and Data Cloud functionality.
- You will also have experience and an interest in supporting and developing Agentic AI capabilities with Einstein or AgentForce
What you'll get in return
The organisation really values its people and has created an inclusive culture where everyone feels they belong. It's important to them that their people reflect and represent the diversity of the communities and audiences they serve. The role is a hybrid working one where you would be required to come into the office twice/week.
The benefits package is generous and includes contributory pension, discounted gym membership, holiday allowance of up to 32 days linked to length of service, season ticket loan and flexible working whenever possible.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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