Service Manager

Service Manager
Location: Civic Campus, Euclid Street, SN1 2JG
Start Date: ASAP                                               
Contract Duration: 4+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week                         
Pay Rate: £ 47.67 per hour
Job Ref: OR17373
 
. Job Responsibilities

• Oversee parking management, including staff, on and off-street parking, and traffic enforcement.

• Advise and support in developing parking policies and objectives.

• Maintain and implement the Council's parking strategy and ensure compliance with relevant laws.

• Manage parking contractors to meet customer service standards and legal guidelines.

• Lead parking contract development and procurement.

• Oversee parking IT systems and manage parking assets like signs and payment machines.

• Manage off-street car parks and support EV charging operations.

• Monitor local and corporate performance metrics.

• Lead and manage the Parking Team, including staff development and performance reviews.

• Provide advice to Cabinet members on policy and project implementation.

• Manage the parking budget and contribute to financial strategy.

Person Specifications
Must Have

• Experience in parking management within a Local Authority.

• Strong communication and leadership skills.

• Experience in team development and management.

• Strategic decision-making skills.

• Data analysis and project management skills.

• Knowledge of relevant parking legislation.

• Budget management experience.

• Proficiency in MS Office and Parking IT Systems.

Nice to Have

• Experience in liaising with local and national organizations for best practices.

• Ability to adapt to the political context and advise senior management.

 
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