2nd Line Technical Consultant

An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.

The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.

This is a varied, hands-on position that blends technical consultancy, pre-sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.

• Work with sales colleagues to scope and propose technically sound UC and networking solutions
• Deliver product demonstrations and assist with technical aspects of sales pitches
• Support webinars, open days, and industry events with solution-focused technical input
• Identify and suggest upsell opportunities based on customer needs
• Technical Enablement & Training
• Deliver technical product and certification training to partners and internal staff
• Assist in the creation of training materials and technical content
• Plan and run technical workshops and webinars (virtual and in-person)
• Promote upcoming training sessions in collaboration with the marketing and sales teams
• Vendor & Product Engagement
• Act as a technical liaison for key UC vendors and manufacturers
• Maintain up-to-date knowledge and certifications across the vendor portfolio
• Attend vendor briefings and contribute to product lifecycle planning
• Post-Sales Support
• Provide 2nd-line technical support to partners on UC, networking, and security solutions
• Troubleshoot issues via logs, remote sessions, and lab testing
• Escalate to vendors where required and contribute to internal knowledge base articles

You'll be a confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.

? You'll ideally bring:

• A solid background in VoIP / Unified Comms - cloud or on-premise IP PBX, SIP, DECT, IP phones
• Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
• Familiarity with network switching, VLANs, and VPNs
• Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
• Experience in a distributor, MSP, VAR, or vendor support role
• Ability to present clearly and comfortably in front of an audience

Salary dependent on experience likely £45k-£50k

Auto enrolment pension scheme

• 23 days holiday rising with tenure
• Other details to be discussed at interview

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.