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- Handle customer queries, complaints, returns, and credits in line with company procedures.
- Maintain high levels of customer satisfaction and accurate reporting.
- Liaise with internal teams and suppliers to ensure orders are processed smoothly.
- Ensure returns and warranty claims are managed from start to finish.
- Keep shared in-boxes and systems up to date.
- Previous experience in office-based customer service.
- Strong communication skills – both written and verbal.
- Good attention to detail and the ability to prioritise a busy workload.
- Confident using computers and handling administrative tasks.
- A team player who is proactive and customer-focused.
- Experience in catering equipment or similar sectors.
- Familiarity with sales targets or KPIs.
