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Case & Management Support Officer (Hybrid) needed in Yeovil, £12.65ph PAYE - Reference: RQ1530927
This role is maternity cover in the Environmental Health and Licensing business support team until 31/12/2025.
There will be some on site working required, approximately 1 day a week but initially this may be more for training purposes, at the offices in Yeovil.The main responsibilities of the role are -
• Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during opening hours.
• To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others.
• Regular contact with businesses and members of the public investigating cases where they will offer advice, negotiate, and influence behaviour to seek satisfactory outcomes under the supervision of the specialist officers/managers.
• Identify the most appropriate methodology to process many types of applications and resolve a wide range of technical service requests. To achieve this, they may negotiate with members of the public, businesses and partners but will know when to seek advice from more senior officers when appropriate.
• To use their experience and technical knowledge to case manage and resolve a wide range of service requests supported by current legislation and operating procedures, maintaining some freedom for discretion as long as within policy guidance.
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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