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Job Description
Our Client Taunton
Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a proven track record of managing high-performing teams? Our Client Taunton is seeking a dedicated and dynamic Service Manager to join the team.
Now is a great time to join, especially if you are looking for a company with a strong growth strategy that will provide career progression opportunities. We are offering a 50,000 basic salary with an OTE of 65,000 along with an excellent range of company benefits!
Our Client Taunton, a leader in premium automotive services, is committed to providing unparalleled experiences for customers. With a rich heritage, innovative technology, and exceptional service standards, this is your chance to join a brand that stands for luxury and performance, supported by a management team who will help you achieve your goals as well as the company's ambitions.
We are confident we have the brand for the future and need talented colleagues to help deliver our vision.
Main Duties:
Manage a team of technicians, service advisors, and support staff.
Implement and maintain effective processes to achieve customer satisfaction levels above the manufacturer's national average.
Monitor and control costs in line with the business plan, while maintaining quality standards and customer service.
Ensure accurate collection and recording of customer data in line with group standards.
Adhere to manufacturer standards at all times.
Maintain a safe working environment.
Monitor colleague performance and provide leadership to achieve business objectives.
The Ideal Candidate:
Proven experience in a similar role, ideally within a premium automotive brand.
A successful track record of delivering results through increased performance, profitability, and operational efficiency.
Strong leadership and people management skills with the ability to motivate and develop a team.
Excellent communication and organisational skills.
A commitment to driving the business forward while maximising customer satisfaction.
What We Offer:
Our Client is proud to invest in colleague development more than any other motor retailer. If successful, you can expect ongoing training, career progression opportunities, and a comprehensive benefits package, including:
25 days' holiday (rising with service) plus bank holidays
Access to an online rewards platform with cashback and discounts across multiple retailers
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension scheme
Enhanced maternity & paternity benefits
If this is the right opportunity for you to take the next step in your career, apply today to join Our Client Taunton!
